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Agreement (Public Offer) on concluding an agreement for the provision of hotel and other services.
Approved 05/01/2024
P. May
1.1. This public offer (hereinafter referred to as the Offer) in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation) is an official proposal of individual entrepreneur V.A. Vetrov, represented by Vitaly Aleksandrovich Vetrov , (hereinafter referred to as the “Contractor”), to conclude an agreement with any individual (hereinafter referred to as the “Customer”) (hereinafter referred to as the “Customer”) – “Agreement”) for the provision of hotel services and other services (hereinafter referred to as “Services”), under the conditions provided for in this Offer. The Customer and the Contractor are hereinafter collectively referred to as the “Parties”.
1.2. The Contractor and the Customer guarantee that they have the necessary legal capacity , financial solvency, as well as all the rights necessary to conclude and execute the Agreement for the provision of hotel services.
1.3. Before accepting the Offer, the Customer must read all the terms and conditions of this Offer. If an Agreement is concluded between the Contractor and the Customer, the latter is considered to have read and agreed with all the terms of the Offer as they are set out in the text of this Offer.
1.4. The current version of the Offer is posted on the website https://svhotel31.ru and in the Mobile application.
1.5. The Offer comes into force from the moment it is posted on the Contractor’s Website or in the Mobile Application and is valid until it is withdrawn by the Contractor.
1.6. Full and unconditional acceptance of this Offer is the Booking made on the Website or in the Mobile Application. Acceptance of the Offer means that the Customer agrees with all the provisions of this Agreement and is equivalent to concluding an Agreement for the provision of hotel and other services.
1.7. The terms of this Offer apply to all Services posted on the Website https://svhotel31.ru and in the Mobile Application.
The terms and definitions specified and used in this Agreement (Offer) may be referred to in the singular and plural.
The site is a collection of graphic and information materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://svhotel31.ru.
Mobile application – a mobile application from a third party developer.
Mobile device – portable electronic device – mobile phone, with the ability to install mobile applications via the AppStore or Google Play Market .
Booking – a specific set of Services selected by the Customer in the Booking System.
Confirmed Booking – a document sent to the Customer by email confirming the fact of payment for the Booking and containing a list of ordered Services.
Booking system – software designed to select Booking options (number of days of stay in a Hotel room, number of guests, choice of room type, additional options) and payment for the selected Services.
Hotel is a premises intended for temporary accommodation of Guests, under the brand name “Hotel Vetrov”.
Hotel day – the period of provision of hotel Services within one day in accordance with the established check-out time.
Guest – the Customer who has made payment for the selected Services and completed the registration procedure at the Hotel for a confirmed Booking.
Acceptance is the response of the individual to whom the offer is addressed about its acceptance.
3.1. Under this Agreement, the Contractor assumes obligations to provide hotel and additional Services on the territory of the Hotel in accordance with the conditions specified in this Agreement; and the Customer assumes obligations to pay for the Services provided to him on the terms provided for in this Agreement.
3.2. List of Services provided by the Contractor:
Hotel Services:
3.2.1. Accommodation in a Hotel room according to checkout time:
3.2.2. provision of additional accommodation for third parties;
3.2.3. cleaning the Hotel room;
3.2.4. change of bed linen;
3.3. Detailed information about the Contractor and the Services it provides is posted on the Website and in the Mobile Application.
3.4. The start date for the provision of Services by the Contractor is considered to be the arrival date specified in the Customer’s confirmed Booking.
4.1. The Contractor undertakes:
4.1.1. During the validity of this Agreement, ensure the quality of the hotel Services provided in accordance with the rules for the provision of hotel services drawn up on the basis of Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 “On approval of the rules for the provision of hotel services in the Russian Federation” (as amended on April 1, 2021, hereinafter referred to as the Resolution) and the Federal Law of November 24, 1996 No. 132-FZ “On the fundamentals of tourism activities in the Russian Federation.”
4.1.2. Provide the Customer with additional Services paid in full in accordance with the terms of this Agreement.
4.1.3. Provide the Customer with a room in the Hotel in accordance with the terms of this Agreement and the Reservation application accepted and confirmed by the Contractor.
4.1.4. Transfer to the Customer all necessary completed documents related to accommodation and stay at the Hotel.
4.1.5. Provide the Customer with information about the Hotel’s services and their costs, as well as the rules of staying at the Hotel by posting information on the Website and in the Mobile Application.
4.1.6. Review the Reservation applications received from the Customer (to make changes to an existing Reservation, to cancel an existing Reservation) and provide written confirmation of the application (confirmation of the Reservation, changes, cancellation of the Reservation) in the form of a message to the Customer’s email address.
4.1.7. Provide round-the-clock access to the Hotel room provided to the Customer for temporary residence and corresponding to the confirmed Booking. Access to the number is controlled using a 6-digit code issued through the Customer's account.
4.1.8. If the Customer has not completed the registration procedure at the Hotel for a confirmed Booking, keep the Booking until the checkout hour of the day corresponding to the departure date specified in the confirmed Booking.
4.2. The performer has the right:
4.2.1. Require the Customer to pay in full the cost of hotel services provided to the Customer.
4.2.2. Refuse to make a Booking for the Customer and not provide Services to him if the Customer violates his obligations in accordance with the terms of this Agreement.
4.2.3. Require the Customer to adhere to the procedure for ordering hotel accommodations in accordance with the terms of this Agreement.
4.2.4. Require the Customer to fully agree with the terms of the Offer. Without agreement with the terms of the Offer, refuse to provide services to the Customer.
4.2.5. Visit the Hotel room provided for accommodation by the Customer, without warning the Customer, in order to carry out cleaning or technical work in the room, in the event of smoke, fire, flooding, as well as in case of violation by the Customer of the terms of this Agreement, public order, the procedure for using household appliances, violation of the fire security and other cases that violate the rules of stay at the Hotel.
4.2.6. If the Customer is absent from the room after 2 hours from the date of check-out, create a commission, make an inventory of the property in the room and remove the property from the room. The property will be kept in the storage room for a certain period of time (opened products are disposed of immediately; perishable products – from 3 to 7 days, depending on the expiration date; valuables – 1 year; other items – 6 months).
4.2.7. Transfer the Customer’s personal data to the executive authorities of the Russian Federation to comply with the requirements of the legislation of the Russian Federation for registration of citizens at the place of residence and migration registration.
4.2.8. Engage third parties to perform Services for the purposes of this Agreement.
4.2.9. Transfer the Customer’s personal data to third parties for the purpose of providing Services in accordance with the terms of this Agreement.
4.2.10. Call the police in case of violation of law and order by the Customer and other persons.
4.2.11. Evict the Customer from the hotel in case of violation of the Legislation of the Russian Federation, Hotel Rules, the terms of this Offer or receipt of justified complaints from other Customers, withholding payment for the current day, and also impose penalties on this Customer in accordance with the terms of this Agreement. In this case, the evicted Customer is obliged to vacate the room immediately, and the Hotel itself – within one hour.
4.3. The customer undertakes:
4.3.1. Familiarize yourself with the terms of this Agreement, the rules of staying at the Hotel, the procedure for providing hotel Services, the privacy policy regarding the processing of personal data and other internal documents posted on the Site in order to determine the quality and volume of Services. The Customer agrees that payment for the Contractor’s Services means that the Customer has received complete information about the paid services.
4.3.2. Ensure the availability and operability of the Mobile Device in order to download the Mobile Application to receive the Services.
4.3.3. Fill out an application for a Booking (as well as making changes to an existing Booking and/or canceling a Booking) in the manner provided for in section 6 of this Agreement.
4.3.4. Pay for the Contractor's Services under the terms of this Agreement.
4.3.5. At the stage of registration at the Hotel, provide your passport details in accordance with the details of the account in the Mobile application with which the Booking was made, and the passport details of all persons specified in the Booking.
4.3.6. Comply with the rules of accommodation at the Hotel, fire safety rules, rules for using electrical appliances, as well as the requirements provided for in this Agreement.
4.3.7. Do not transfer access to your number and account data in the Mobile application or Mobile device to third parties.
4.3.8. Immediately inform the Hotel administration about the loss of access to the room, possible unauthorized access of third parties to the account in the Mobile application (for example, due to the theft of a phone), about the loss of personal belongings left unattended, facts of malfunction of equipment in the Hotel room.
4.3.9. Immediately inform the Hotel administration about facts of illegal actions of third parties that may cause damage to the property of the Hotel or Guest, as well as other Guests and Hotel employees.
4.3.10. Compensate the Contractor for damage in the event of loss or damage to the Hotel’s property in accordance with the Hotel’s price list and in the manner prescribed by the current legislation of the Russian Federation, including for the actions of third parties invited by the Customer.
4.3.11. Before leaving the room, make sure that the windows and doors are closed, electrical appliances and electric lights are turned off.
4.3.12. At the end of the period of stay, vacate the room before check-out time (12.00 of the current day). Extension of the period of stay is made only if there is no reservation for this room through the Reservation System.
4.4. The customer has the right:
4.4.1. Request from the Contractor accurate and complete information about the Services provided.
4.4.2. Make changes and cancel confirmed reservations in accordance with Section 6 of this Agreement.
4.4.3. Extend the period of stay beyond that previously paid through the Reservation System, subject to availability at the Hotel.
5.1. The Customer of the Services may be a legally capable individual who has reached the age of 18.
5.2. To successfully complete an Order for Hotel Services, the Customer must complete the Reservation and pay for it in accordance with the terms of this Agreement.
5.3. The Customer places an order for Services on the Website or in the Mobile Application of his own free will.
6.1. To make a Booking, the Customer must fill out a special form of the Booking System located on the Site and provide the following information about himself – First Name, Last Name, phone number, email .
6.2. The reservation is considered confirmed after receipt of funds in full to the Contractor's details specified in this Offer, after which information about the details of the Reservation will be sent to the Customer's email address.
6.3. After successful payment for the Booking, the Customer receives to the email address specified in the Booking detailed information containing (hotel address, booking serial number, check-in/check-out date, number of guests, room type, additional services and check-in instructions).
6.4. The service for Booking a room at the Hotel is considered provided from the beginning of the checkout time specified in the Booking, regardless of the actual time of check-in of the Guest into the Hotel room. When the Guest stays in a room for less than a day (up to 24 hours), payment is charged for a full day. If the Guest does not appear at the address specified in the Hotel details at the checkout time for the start of the provision of Services, the Contractor’s obligation to provide hotel Services remains for the period specified in the Booking.
6.5. The Customer has the right to make changes to the completed Booking, and also has the right to refuse the Services before the start of their provision.
6.6. The cost of Services included in the Booking but not used by the Guest before check-out is not refundable.
6.7. Payment for accommodation services at the Hotel is made per Hotel day in accordance with the checkout time. After the paid period has expired, the Guest can extend his stay in the Hotel room using the Mobile application, subject to availability of rooms in the Hotel and payment according to the current tariffs.
6.8. Visits to Guests residing at the Hotel by third parties are permitted only with the mutual consent of the Hotel and the residing Guest. Visitors can stay in the room from 8 a.m. to 11 p.m. of the current day. If a visitor plans to stay in a Hotel room after 11 p.m., the Guest is required to make appropriate changes to the confirmed Booking using the Mobile Application.
6.9. The Guest can cancel the Booking using the Mobile Application. In case of cancellation of the Booking and/or refusal of Services at least 72 hours before the date of arrival, the Guest will be refunded the full amount of money paid. In case of cancellation of the Booking later than 72 hours before the check-in date, the amount of the Booking payment for the first night is considered non-refundable.
7.1. To receive the Services, the Customer must go through the registration procedure in Mobile Application and add his bank card details. Further, when placing an order for additional Services, all monetary payments will be made only from the bank card specified in the Customer’s account.
7.2. Payment for Bookings is available through the Mobile application only by bank transfer: bank cards of the VISA, MasterCard and SBP payment systems.
7.3. All settlements with the Contractor are made in rubles. Due to the use of a simplified taxation system by the Contractor, the cost of the Services does not include VAT.
7.4. The Customer makes payment through his account in the Mobile Application in full according to the cost of the Services.
7.5. Cancellation of Bookings and other Services are available to the Customer in the Mobile Application.
7.6. The cost of the Contractor's Services remains unchanged throughout the entire term of the Agreement.
7.7. Services are provided to the Customer only subject to 100% payment for the Services to the Contractor's bank account specified in the details of this Agreement.
7.8. Payment rules are specified in Appendix 1 to the Offer.
8.1. To receive hotel Services in accordance with the terms of the Booking, the Guest must independently go through the online registration procedure in the Otekla application, providing passport details of all persons specified in the Booking.
8.2. After successful online registration, the Guest gains access to the Hotel room in accordance with the Booking parameters.
9.1. When making a Booking, the Customer is responsible for the completeness and accuracy of the specified personal data, as well as the data of third parties specified in the Booking, and for the consequences that the Customer may encounter if the specified data is entered incorrectly (non-refund or partial refund of funds for the Service , cancellation of Booking, change of tariff, etc.).
9.2. The Contractor is not responsible for the quality of the Services provided if the reason for their poor quality implementation arose through the fault of the Guest, including due to a malfunction of the mobile device.
9.3. The Contractor is not responsible to the Guest for the discrepancy between the quality of the Services provided and the Guest’s expectations according to his subjective assessment.
9.4. The Guest is a responsible person and represents the interests of all persons specified in the Booking, thereby being personally responsible to the Contractor for the correctness of the data provided in the Booking; for compliance with the rules of stay at the Hotel, for fulfilling all obligations to pay for Services, including obligations to pay fines.
9.5. The Contractor is not responsible for the safety of things, cash and other valuables of the Guest left or forgotten by him in the room after leaving the Hotel. If forgotten items are discovered, the Hotel administration immediately notifies the Guest using the contact information he provided when making the Booking (phone number, email ). All forgotten / abandoned items found in the Hotel room after the Guest’s eviction are placed in a storage room for a certain period of time (opened products are disposed of immediately; perishable products - from 3 to 7 days, depending on the expiration date; valuables - 1 year; others things – 6 months).
9.6. The Contractor is liable only for direct actual damage caused to the Guest as a result of failure to fulfill his obligations, if there are facts confirming the Contractor’s guilt and within the amount of the cost of the Booking.
9.7. The Contractor is not responsible to the Guest for the quality of the provided utility services if such fault arose not through the fault of the Contractor.
9.8. All disputes between the parties under this Agreement shall be resolved through correspondence and negotiations using the mandatory pre-trial (claim) procedure. If it is impossible to reach an agreement between the parties through negotiations within 60 (sixty) calendar days from the date of receipt of the written claim by the other party, consideration of the dispute must be submitted by any interested party to the court at the location of the Contractor (with the exception of the jurisdiction of the case in any other courts).
9.9. Recognition by a court of any provision of this Agreement as invalid or not subject to enforcement does not entail the invalidity and unenforceability of other provisions of this Agreement.
9.10. For violation of the terms of this Agreement, the Parties bear responsibility under the legislation of the Russian Federation.
10.1. The Customer is guaranteed the confidentiality of the data provided by him for the purpose of booking hotel services through the Site or Mobile Application.
10.2. The Contractor is not responsible and does not compensate for losses incurred due to unauthorized use of the Customer’s identification data by third parties.
10.3. The customer agrees to the processing and storage of his personal data provided for processing and placing an order.
11.1. The parties are not responsible for failure to fulfill or improper fulfillment of their obligations assumed under this Agreement if such violation is caused by force majeure circumstances (force majeure), including: computer network failures, civil unrest, strikes, natural disasters and any natural disasters. disasters, fire, terrorist acts, military actions, actions of government authorities and other circumstances that may affect the Parties’ fulfillment of their obligations under the terms of this Agreement.
11.2. The Party that has violated its obligations due to force majeure circumstances is obliged to notify the other Party within 1 (one) business day by sending a special message to the email address and report the occurrence of such a circumstance, as well as within 14 (fourteen) business days provide evidence of the circumstances that occurred in the form of written confirmation from authorized and/or government bodies.
11.3. During the period of force majeure circumstances listed in clause 11.1 of this Agreement, the fulfillment of obligations by the Parties is suspended for the period of such circumstances without the application of sanctions for failure to fulfill the terms of the Agreement.
11.4. In the event of termination of force majeure circumstances, the Party affected by them is obliged to notify the other Party of such termination and renewal of obligations under this Agreement.
11.5. If force majeure circumstances continue for more than 1 (one) month, the Parties have the right to unilaterally terminate this Agreement by sending a corresponding notice by registered mail or e-mail to the other Party.
12.1. The Contractor reserves the right to unilaterally make changes to the terms of this Agreement (Offer) and its Appendices, as well as revoke the Agreement (Offer) at any time at its discretion without special notice to the Customer. Changes made by the contractor to the Agreement (Offer) are recognized as valid from the moment of publication on the website https://svhotel31.ru. The Customer confirms that if he continues to use the Contractor’s Services, he accepts all changes made by the Customer to this Agreement (Offer) and fully agrees with them.
12.2. This Agreement may be terminated by the Contractor unilaterally without prior notice in the event of violation by the Customer (Guest) of the procedure and conditions of Booking and payment for Services, as well as violation of other terms of this Agreement (Offer).
12.3. The Customer has the right to refuse the Contractor’s Services at any time, using the appropriate functionality in the Mobile application or by sending a special notification by mail or to the email address marramatinn@yandex.ru, as well as subject to payment to the Contractor for the actual expenses incurred and/or lost profits.
12.4. Refunds to the Customer for Services paid earlier and in cases provided for by the terms of this Offer are made to the details of the Customer’s bank card from which payment for the Contractor’s Services was made. The refund period is 10 working days. The Contractor's obligations to return funds are considered fulfilled at the moment the funds are written off from the Contractor's current account.
13.1 All annexes to this Agreement (Offer) are an integral part of the Agreement between the Contractor and the Customer.
IP Vetrov V.A.
Legal address:
308503 Belgorod region,
Belgorod district, Maysky village,
st. Vavilova 30, apt. 34.
Actual address:
308503 Belgorod region,
Belgorod district, Maysky village,
st. Sadovaya 2-A
INN: 310200009559
OGRN: 304310230900044 from 04.11.2004
Bank details:
Recipient's account: 40802810964400000472
Recipient: IP Vetrov Vitaly Aleksandrovich Recipient's bank: VORONEZH BRANCH PJSC CB "UBRIR" Corr. account: 30101810400000000823BIC: 042007823
Contact details:
E-mail : marramatinn@yandex.ru
Phone: +7 (4722) 381973
Appendix No. 1
to the public offer to conclude an Agreement for the provision of hotel and other services
These Rules for the provision of hotel services were developed on the basis of Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 “On approval of the rules for the provision of hotel services in the Russian Federation” (as amended on April 1, 2021, hereinafter referred to as the Resolution) and Federal Law dated November 24, 1996 No. 132-FZ “On the fundamentals of tourism activities in the Russian Federation” and regulate relations in the field of providing hotel services when concluding and executing an agreement on the provision of these services between the customer (consumer) and individual entrepreneur V.A. Vetrov. (hereinafter referred to as the Hotel).
1.1. The Hotel's operating hours are 24 hours a day.
1.2. The Hotel has a daily rate for accommodation. When staying no more than a day, the fee is charged for a full day, regardless of the check-out time.
1.3. Check out time at the hotel:
To register your residence you must provide:
Passport of a citizen of the Russian Federation, identifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation; Birth certificate – for persons under 14 years of age; Passport identifying a citizen of the Russian Federation outside the Russian Federation – for persons permanently residing outside the Russian Federation; A passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identification document of a stateless person; Temporary residence permit for a stateless person; Residence permit for a stateless person; Temporary identity card of a citizen of the Russian Federation; Consent of parents or legal representatives – for independent check-in of persons from 16 to 18 years old.
2.1. Booking a room at the Hotel is carried out on the official website https://svhotel31.ru, in the mobile application, through direct communication channels or on partner booking services.
2.2. If the Guest does not cancel the reservation less than 72 hours in advance or does not use the accommodation service on the specified day of arrival, the prepayment for 1 night of accommodation is non-refundable.
3.1. Payment for hotel services must be made by the customer before the provision of services.
3.2. Payment for accommodation is made per hotel day in accordance with the established check-out time from 12:00 o'clock on the current day, local time.
3.3. Late check-out until 18:00 is possible subject to availability of rooms and is paid in the amount of 50% of the daily rate.
3.4. Late check-out after 18:00 is possible subject to availability of rooms and is paid in the amount of 100% per night. Checkout time is 12:00 the next day.
4.1. In case of loss or damage to the Hotel property, compensate for the damage in the manner prescribed by current legislation. The amount of damage is determined at prices according to the price list approved by the Hotel.
4.2. Maintain cleanliness and order.
4.3. Observe the silence regime – a period of time from 21:00 to 09:00, during which it is prohibited to perform actions on the territory of the Hotel that create increased noise and vibration, as well as to use televisions, audio and other loud-speaking devices without reducing the sound volume to a degree not disturbing the peace of other Guests.
4.4. Follow fire safety rules.
4.5. When leaving the room, close the windows, turn off the water and electrical appliances, and close the room.
4.6. Upon expiration of the paid stay, vacate the room.
5.1. Provide unauthorized persons with access to the room or leave them in the room in your absence.
5.2. Accommodation in a room with pets.
5.3. Store bulky items in the room (boxes larger than 50x50 must be stored in the hotel storage room in order to ensure the convenience of cleaning the room, as well as the personal safety of Guests), explosive, toxic materials, weapons.
5.4. Use heating devices (electric kettles, boilers, etc.)
5.5. Rearrange and move furniture without approval from the Hotel administration.
5.6. Smoking, including electronic cigarettes, on the territory of the Hotel and in the rooms. If the Guest violates this rule, the Hotel administration reserves the right to demand from the Guest a fee for general cleaning of the room in the amount of 5,000 rubles. by charging this amount to the Guest's account.
5.7. Disturb the peace of other Guests by creating noise.
5.8. It is open to carry any types of civilian, service, or military weapons available to hotel guests, including during the performance of their official duties, as well as special equipment.
5.9. Drink alcoholic beverages and consume food in public areas of the hotel (lobby, floor halls).
5.10. Take photos or videos on the hotel premises without obtaining permission from the Hotel Administration.
The hotel complex has a picnic area and a small garden
We provide free Wi-Fi to all our guests
Free parking for all our guests